Refund Policy

1. Defective or Damaged Items:

  • Customers are eligible for an exchange or full refund if they receive a defective or damaged item.
  • Please report the issue within 2 days of receiving the product.
  • The item must be in its original packaging and unused condition.

2. Incorrect Item Sent:

  • If you receive the wrong size, colour, or item due to our error, we will gladly arrange an exchange.
  • Please notify us within 3 days of receiving the item.
  • The item must be unworn, unused, and in its original packaging with tags attached.

3. Change of Mind / Incorrect Size Selection:

  • Refunds and exchanges are not applicable for:
    • Change of mind
    • Incorrect size selected by customers.
    • Colour differences due to screen settings.
    • Minor measurement variations.
  • Please refer to our size charts carefully before placing your order.

4. Clearance of Sales Items:

  • Items purchased during promotions, clearance sales, or special campaigns are strictly non-refundable and non-exchangeable.

5. Return Shipping and Address:

  • Return Address: No. 11-01, Jalan Austin Heights 8/5, Taman Mount Austin, 81100 Johor Bahru, Johor.

We will proceed with the refund upon receiving the returned items. Please note that any refunds processed shall be via the original payment method for easier tracking of money movement.

Please contact us via WhatsApp at 018-3965772 or Instagram hellothreads.co if you have any questions or doubts.